At Zarek Roams, your satisfaction is important to us. We stand behind the quality of our gear and aim to ensure that every product meets your expectations. Please read our return and refund policy carefully.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • You received a damaged, defective, or incorrect item

  • The item is unused, in its original packaging, and in the same condition as when received

  • The return request is made within 3 days of delivery

We do not accept returns for reasons such as change of mind or personal preference once the item has been delivered correctly and in good condition.

2. How to Request a Return

To initiate a return, please contact our customer service team with the following:

  • Order number

  • Clear photos of the product 

  • Brief description of the issue

You can reach us at:
Email: [email protected].

Our team will review your request and guide you through the next steps.

3. Return Approval and Pickup

Once your return request is approved, we will arrange a pickup of the item from your address or provide instructions for sending it back. Items must be securely packaged to prevent damage during return transit.

4. Refund Policy

As we offer Cash on Delivery only, refunds are not issued in cash. Instead, if your return is approved, we will provide:

  • A replacement of the same item, or

  • An exchange for another item of equal value 

Refunds in the form of digital payments or bank transfers are not supported at this time.

5. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used or damaged after delivery

  • Items returned without original packaging or missing parts

  • Any item returned beyond the 3-day return window

6. Questions?

If you have any questions about your order, returns, or eligibility, feel free to contact us at [email protected].