At Zarek Roams, we are committed to delivering your outdoor adventure gear quickly, safely, and efficiently. Please review our shipping policy below for details on how we handle orders and deliveries.
1. Order Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or holidays will be processed on the next working day.
2. Shipping Method
We currently offer standard delivery across our serviceable areas. Delivery timelines typically range from 3 to 7 business days, depending on your location.
3. Cash on Delivery
We offer Cash on Delivery (COD) as our sole payment method. Please ensure that someone is available at the delivery address to receive the package and make the payment in full. The courier partner will collect the payment at the time of delivery.
4. Shipping Charges
Shipping fees, if applicable, will be clearly stated at checkout before you place your order. We may offer free shipping during promotional periods, which will be announced on our website or communication channels.
5. Delivery Delays
While we strive to deliver orders within the estimated timeframe, there may be delays due to weather, logistics, or other unforeseen circumstances. In such cases, we will keep you informed through the contact details provided with your order.
6. Incomplete or Incorrect Address
Please double-check your shipping details before placing an order. Zarek Roams is not responsible for delays or failed deliveries caused by incorrect or incomplete address information. Additional delivery attempts may result in extra charges.
7. Order Tracking
Once your order is shipped, you will receive tracking details via SMS or email. You can use this information to monitor the status of your delivery.
8. Contact Us
For questions about your shipment or help with delivery, please reach out to us at [email protected].